You can contact us by phone or by E-mail. For nearly all purposes, use the first of the following two E-mail addresses.
firstname.lastname@example.org This is the address that we prefer people use for most messages, including messages or questions about our services, subscriptions, access, or the Website. Our response to messages sent using this address is faster.
email@example.com This is the address that we prefer people use for high-security, regulatory, or legal transmissions. If you send E-mail using this address, please use firstname.lastname@example.org to send us a notice saying there is a message for us in the “Secure Mail” in-box.
High-security transmissions terminate at a location other than the desk of the person who responds to most E-mails. The routing system could be modified so that all messages go directly to the desk of that person, but we prefer to keep the end point of high-security messages restricted to its current location. Generally, we do not access that in-box unless we have a notice stating that we have mail there for us. You may use the high-security E-mail address if that is your preference, but if you do, please use our other E-mail address to send us a notice confirming that you have sent us a high-security message. So we will know that your note is not just SPAM, please use the words “See Security Box 99” in the subject or in the body of your message. Response time will be slower for high-security messages.
We will be glad to answer questions. However, we do not accept collect calls or give transaction advice. Please read the following before you call.
The best times to call and talk to somebody tend to be in the morning (between 6 a.m. and 9 a.m. Pacific). You may also send an Email to ask us for a good time to call. For example, “I would like to talk to someone today or tomorrow. What would be a good time to call?” That is not necessary between 6 a.m. and 9 a.m. Pacific Time. Calls at this time are likely to be answered quickly.
When you call, please start talking after the tone. Speak long enough so that, if we are involved in transaction-related activities, we will have time to complete those activities before answering the phone. The reason we ask you to leave a message is to keep you on the phone long enough for us to answer. If someone is near the phone and free to answer your call, we can pick up while you are still talking. If we do not answer while you are still on the phone, please try again at another time. During market hours, we may or may not answer the phone. If we are making trades or planning strategy, we may even silence the phone’s ringer to avoid interruptions. Since we cannot control when people call us, they may call at inconvenient times. Being interrupted by a phone call when we are trying to make a trade is not just inconvenient. It can also be very expensive for us. Consequently, we prefer that questions be asked by email. Email contacts enable us to control the timing of our response. We have found that phone calls between 1 p.m. and 4 p.m. Pacific time can cause a significant delay in the updating of this site. In order to provide our subscribers with the data they need without extra delays, we may ignore the phone during those hours so we can concentrate on generating fresh subscriber reports (and on updating other aspects of the site). It takes all our resources to get the job done at a reasonable time. Therefore, If you call during the hours when we are at work updating the site, you will likely get no answer or a busy signal.
DO NOT PLACE ANY ORDERS BY REGULAR E-MAIL
Please do NOT send us credit card information or place orders via regular e-mail. Regular email can be hacked. Any sensitive information should be encrypted before it is transmitted. Encryption is provided when you place a desired item in the “Shopping Cart,” complete the required order forms, and place your order from that location. We do not take credit card orders over the phone or by regular e-mail.